Soalan Lazim

Here is a list of commonly asked questions regarding FiberCheap’s products and services.

Are you a fiber optic manufacturer or distributor?

We are a distributor in the field of optical fiber products. Our main products include fiber-to-the-home products, outdoor cabling components, and passive optical fiber components.

From small fiber optic adapters to external factory solutions, we have established good supply chain relationships with original manufacturers in China. Fortunately, you can gain competitiveness by working directly with us.

After 13 years of hard work, we have successfully established good business relationships with some famous ISP brands, such as Google Fiber, BEC Fiber, Tigo, Digi Mobil, etc.

How can you make our procurements cost-effective?

We are proficient in fiber optic products for 13 years. Our company has close business relationships with fiber optic product factories across China.

We strictly select suitable original manufacturers, contact them and test their samples individually. This way we can better understand their strengths and ability to deliver in the future.

Through our competitive factories, we can not only provide you with cost-effective solutions, but also provide you with professional services in the supply of fiber optic products.

Do you provide maintenance services?

Yes, we provide free repair service during the product warranty period. If the warranty period has expired, we can still repair it for you, but we will charge a certain fee depending on the specific situation.

How do I file a claim for lost, missing, incorrect or damaged items?

You can make a return/refund request within 7 days of successful delivery or from the date you accepted the item. If delivery is unsuccessful, you will need to make a request within 30 days of the date your order was shipped. We will endeavor to make a decision on your claim within 7-10 working days, you can contact your Account Manager for further details.

How to ensure the quality of wholesale and customized fiber optic products?

Many of our customers are fiber optic service providers, and we know that if the quality of fiber optic products is not good, maintenance costs can be very high. Therefore, quality is one of the most important factors for us to evaluate a qualified original factory.

When you wholesale or customize any fiber optic product from us, we make sure they have experience with the project after visiting their factory and talking to their engineers step by step.

After placing an order with them, we require 100% testing before packaging, and at the same time, we also conduct inspection before delivery.

If anything goes wrong with your fiber optic product, you will be covered by a 540-day warranty after delivery.

What is the typical delivery time for orders?

Ia bergantung pada kuantiti pesanan anda, biasanya masa penghantaran untuk bekas 40 inci adalah 15-20 hari. Kebanyakan pesanan kecil boleh dihantar dalam masa 3-7 hari bekerja.

Untuk masa penghantaran yang lebih baik, anda boleh menghubungi jurutera jualan kami selepas menerima sebut harga kami.

Can I get free samples before purchasing?

Ya, sampel percuma sentiasa tersedia pada kebanyakan masa, kami mempunyai sampel percuma dalam stok dan anda boleh mengharapkan penghantaran hari yang sama untuk penilaian sampel.

Mengikut amalan kami, sila maklumkan kepada kami akaun ekspres anda, seperti DHL, Fedex, TNT, UPS, dll. Jika tidak, kami mungkin mengenakan caj $18-$99 untuk penghantaran.

Adakah anda membantu kami mereka bentuk kotak terminal gentian optik jenama kami sendiri?

Ya, kami mempunyai keupayaan untuk mereka bentuk dan mengeluarkan acuan khas mengikut keperluan anda. Terdapat 6 langkah asas yang diperlukan untuk mencapai matlamat ini.

  • Beritahu kami permintaan terperinci anda
  • Kami akan menghantar draf kepada anda dalam PDF
  • Keluarkan sampel cetakan 3D untuk penilaian anda
  • Buka acuan suntikan plastik baharu
  • Hantar sampel kepada anda selepas dibentuk
  • Pengeluaran pesanan pukal

Kemudian anda boleh mempunyai kotak penamat gentian khas sahaja, kami tidak akan menjual mana-mana daripadanya.

Apakah syarat pembayaran anda?

Untuk pesanan biasa, kami menerima T/T terlebih dahulu, kadangkala untuk pesanan kecil, kami menerima PayPal. Kami tidak boleh menerima pembayaran melalui kad kredit buat masa ini.

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